Cancellation & Refund Policy
Last updated:
Important Information
This policy applies to all bookings made through Ritham Tours & Travels. Please read carefully before making a booking.
1. Cancellation Policy
1.1 Customer-Initiated Cancellations
| Cancellation Time | Cancellation Charges | Refund Amount |
|---|---|---|
| More than 24 hours before trip | 10% of total amount | 90% refund |
| 12-24 hours before trip | 25% of total amount | 75% refund |
| 6-12 hours before trip | 50% of total amount | 50% refund |
| Less than 6 hours before trip | 100% of total amount | No refund |
| No-show | 100% of total amount | No refund |
1.2 Company-Initiated Cancellations
- Full Refund: If we cancel your booking due to vehicle breakdown, driver unavailability, or other operational issues
- Alternative Service: We will try to provide an alternative vehicle or reschedule your trip
- Force Majeure: In case of natural disasters, government restrictions, or other uncontrollable circumstances, we will provide full refund or rescheduling options
2. Refund Policy
2.1 Refund Processing
- Refunds will be processed within 5-7 business days after cancellation approval
- Refunds will be credited to the original payment method used for booking
- For online payments, refunds will be processed through Razorpay payment gateway
- Bank processing time may take additional 3-5 business days
2.2 Refund Calculation
Refund Amount = Total Paid Amount - Cancellation Charges - Payment Gateway Charges (if applicable)
Note on Payment Gateway Charges
Payment gateway charges (typically 2-3% of transaction amount) are non-refundable as per Razorpay policy and will be deducted from the refund amount.
3. Modification Policy
3.1 Trip Modifications
- Date/Time Changes: Allowed up to 12 hours before trip start time (subject to availability)
- Route Changes: Additional charges may apply based on distance and duration
- Vehicle Upgrade: Price difference must be paid at the time of modification
- Vehicle Downgrade: Difference amount will be refunded as per refund policy
3.2 Modification Charges
- First modification: Free (if done 24+ hours before trip)
- Subsequent modifications: ₹100 per modification
- Modifications within 24 hours: ₹200 per modification
4. Special Circumstances
4.1 Weather-Related Cancellations
- Heavy rain, floods, or extreme weather conditions
- Government advisories against travel
- Road closures due to weather
- Policy: Full refund or free rescheduling
4.2 Medical Emergencies
- Customer illness or medical emergency
- Family emergency requiring immediate attention
- Policy: Reduced cancellation charges (50% of standard charges) with valid medical certificate
4.3 Vehicle Breakdown During Trip
- Immediate replacement vehicle will be arranged
- If replacement not possible, proportionate refund for unused portion
- No additional charges for breakdown-related delays
5. How to Cancel or Modify
5.1 Cancellation Process
- Visit our Cancellation Page
- Enter your booking number and contact details
- Select cancellation reason
- Submit cancellation request
- Receive confirmation email with refund details
5.2 Alternative Contact Methods
- Phone: +91 73738 12345 (24/7 support)
- Email: info@rithamtravels.in
- WhatsApp: +91 73738 12345
6. Refund Status Tracking
- Check refund status on our Booking Status page
- Refund confirmation will be sent via email and SMS
- For queries, contact our customer support team
7. Dispute Resolution
- All refund disputes will be reviewed within 48 hours
- Customers can escalate unresolved issues to management
- Final decisions will be communicated within 5 business days
8. Contact Information
Ritham Tours & Travels
Coimbatore, Tamil Nadu, India
Our Commitment
We are committed to providing fair and transparent cancellation and refund policies. Our goal is to ensure customer satisfaction while maintaining operational efficiency.