Shipping Policy
Last updated:
Service-Based Business Notice
This is a service-based travel business. No physical products are shipped. All bookings and confirmations are delivered digitally.
1. Nature of Our Business
Ritham Tours & Travels is a service-based travel and tourism company. We provide:
- Transportation services (cab rentals, tour vehicles)
- Travel planning and consultation services
- Tour package bookings and arrangements
- Travel-related advisory services
We do not manufacture, sell, or ship any physical products.
2. Digital Delivery of Services
2.1 Booking Confirmations
- Email Delivery: Booking confirmations sent to registered email address
- SMS Notifications: Booking details and updates via SMS
- WhatsApp Messages: Trip details and driver information
- Instant Delivery: All confirmations delivered within minutes of booking
2.2 Travel Documents
- E-tickets and vouchers delivered via email
- Itinerary details shared digitally
- Driver and vehicle information sent before trip
- Emergency contact details provided electronically
2.3 Payment Receipts
- Digital receipts generated automatically
- Tax invoices sent via email
- Payment confirmations through Razorpay
- Refund receipts (if applicable) delivered digitally
3. Service Delivery Method
3.1 Transportation Services
- Pickup Location: Services delivered at customer's specified location
- On-Time Service: Vehicles arrive at scheduled time
- Professional Drivers: Trained and licensed drivers provided
- Clean Vehicles: Well-maintained and sanitized vehicles
3.2 Service Areas
- Primary Service Area: Coimbatore and surrounding areas
- Outstation Services: Tamil Nadu, Kerala, Karnataka
- Local Services: Within city limits and nearby attractions
- Airport Transfers: To/from major airports in the region
4. Information Delivery Timeline
| Information Type | Delivery Method | Timeline |
|---|---|---|
| Booking Confirmation | Email + SMS | Immediate (within 5 minutes) |
| Payment Receipt | Email + SMS | Immediate (within 2 minutes) |
| Driver Details | SMS + WhatsApp | 2-4 hours before trip |
| Vehicle Information | SMS + WhatsApp | 2-4 hours before trip |
| Trip Updates | SMS + WhatsApp | Real-time as needed |
5. Contact Information Accuracy
5.1 Customer Responsibility
- Provide accurate email address for digital delivery
- Ensure mobile number is active and reachable
- Check spam/junk folders for important communications
- Update contact information if changed after booking
5.2 Delivery Failure
- If email delivery fails, we will attempt SMS delivery
- If SMS fails, we will call the registered mobile number
- Customers can always access booking details through our website
- Alternative contact methods available for urgent communications
6. Data Security and Privacy
- All digital communications are encrypted and secure
- Personal information protected as per our Privacy Policy
- Booking details accessible only to authorized personnel
- Customer data not shared with third parties without consent
7. Service Modifications and Updates
- Trip modifications communicated immediately via SMS/email
- Weather-related updates sent in real-time
- Emergency notifications delivered instantly
- Service changes confirmed through multiple channels
8. Customer Support
- 24/7 Phone Support: +91 73738 12345
- Email Support: info@rithamtravels.in
- WhatsApp Support: +91 73738 12345
- Online Booking Status: Available on our website
9. Environmental Responsibility
Eco-Friendly Approach
By delivering all communications digitally, we contribute to environmental conservation by eliminating paper waste and reducing our carbon footprint.
10. Contact Information
Ritham Tours & Travels
Coimbatore, Tamil Nadu, India
Important Reminder
Ritham Tours & Travels is a service-based business. We do not ship any physical products. All bookings, confirmations, receipts, and travel documents are delivered digitally to ensure fast, secure, and environmentally friendly service delivery.